Mosaic Stones

Policies

ARRIVING ON TIME/SESSION LENGTH:

  • I understand I must arrive 10-15 minutes early for any appointment in order to get the full session time I have scheduled. If I arrive on time, or late, I understand the therapist can only give me whatever time  remains of my appointment, and that  I will pay for the full length of session that I booked. 

CANCELLATIONS/RESCHEDULING 

  • If I am not able to make a scheduled appointment, I agree to cancel or reschedule the appointment at least  24 hours in advance. I agree to pay $15 if I give less than 24 hours notice.

  •  I agree to pay the full session rate if I give 2 hrs notice or less, or if I miss an appointment without giving notice.

  • If, within 24 hours before my session, I develop a contagious illness, or have a sudden, unplanned health or personal emergency rendering me unable to make my appointment, I will inform 3 Rivers Massage Therapy right away, and if they are unable to fill my vacancy, I will pay the cancellation fee, or session fee (if less than 2 hours notice), unless an exception is granted, only at the discretion of 3 Rivers Massage Therapy

  • I understand that I am still responsible for my appointment until I hear back from a staff member confirming they received my email or phone call requesting cancellation/rescheduling. 

COMMUNICATION: 

  • I understand that in order for me to receive the best massage therapy possible, I know that I have to communicate anything and everything, to my massage therapist, including my needs, preferences, requests or feedback, at any time before, during, or after my massage. I take it upon myself to communicate right away if there is anything distracting me or if I feel unwell or uncomfortable at any time during the session so that the therapist can make adjustments. I understand that my therapist wants my honestfeedback - positive or negative - and doesn’t take offense to it.

 

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